Our dedicated account managers do everything they can to support you as a valued customer.
We aim to build a successful, positive and professional relationship with people, allowing us to deliver time after time as a business and individuals.
We're always keen to improve across all aspects of our service, as a result we take your feedback very seriously. If you feel we've ever fallen short, or would like us to take a further look at anything, please dont hesitate to email us at sales@cctvdirect.co.uk.
Know, like and trust.
Non-tech, tech support.
Our multi-talented tech superstars pride themselves on their knowledge, expertise and people skills, they are determined to resolve any technical issues for you as clearly and quickly as possible.
Find out more about the different types of technical support we offer, and how to reach out to the technical team.
If you need it, we'll have it.
We pride ourselves on having our core products in stock. Our aim is to have 99% of our core products available at all times.
We guarantee that if you place an order before 4pm, and the products are in stock, it’s dispatched the same day.
Alternatively, you can call in to the trade counter or use our click and collect service.
Knowledge is power.
Three ways we're commited to sharing our knowledge with you.
1. Technical Support
Our fully trained technical support team, are devoted to doing everything they can to troubleshoot your issues, and get to the root of the problem.
2. Accredited CCTV Training
Whilst technology constantly changes and evolves, so does our training. We provide specific training courses, alongside offering hands-on practical training for installers.
3. Detailed Resources and Guides
As well as training and technical support, we provide comprehensive information booklets and resources about our products. This is one of our ways of keeping you in the know on any changes and advances in our products, it's a great resource at your fingertips.
A rewarding relationship.
Is it enough just to work with the CCTV Superstars and know that we’re in your corner? Maybe, but we wanted to give you more. That’s why we created the CCTVdirect Loyalty Scheme. It’s our way of saying thank you for continuing to trust us with your business.
Not all the tools are in the bag.
Sometimes your customers need to see what they are getting. Occasionally you may need to provide them with some further information to help secure a contract.
Our specifically designed, customer-friendly leaflets cover all the core products we have to offer, allowing you to showcase our offerings and explain products clearly, effectively and in depth.
Simply speak to your account manager, or drop an email to sales@cctvdirect.co.uk