Audio Not Working?

To help identify the issue try these quick checks:

· Is the camera audio input on?

· Is the camera audio enabled for recording?

· Is the audio muted in live or playback?

Follow the steps below to check each of these are enabled:

Is the Camera Audio Input On?

By default, the camera audio is disabled. To enable to audio, on the NVR or in the Cloud Portal check the following:

1. Open MENU

2. Go to CAMERA menu

3. Select AUDIO & VIDEO sub-menu

4. Select AUDIO tab

5. Change SELECT CHANNEL field to [CAMERA]

6. Check AUDIO INPUT option to enable audio input

7. Click APPLY

8. Repeat stages 5-7 for all applicable cameras

By default, the camera audio recording is disabled. To enable to audio, On the NVR or in the Cloud Portal check the following:

1. Open MENU

2. Go to STORAGE menu

3. Select RECORDING SCHEDULE

4. Change SELECT CHANNEL field to [CAMERA]

5. Switch AUDIO STORAGE option to active to enable audio recording

6. Click APPLY

7. Repeat stages 4-6 for all applicable cameras

Cameras in video feed are muted by default. To unmute to audio, On the NVR or in the Cloud Portal check the following:

1. Open LIVE or PLAYBACK

2. Select [CAMERA] video feed

3. In the pop up tab,
Select the speaker symbol [SPEAKER WITH A CROSS] (TURN AUDIO ON)

4. The audio is now active, and the symbol should now be changed [SPEAKER WITH SOUND WAVES] (TURN AUDIO OFF)

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Tags: Audio, Nvr, Tech tips, Troubleshooting, Unv